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PostalMate® Forum |
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<< Start < Prev 1 2 3 4 5 6 7 8 9 10 Next > End >> |
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Subject :Another Scam????..
09-08-10 13:24:37
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| post30014 |
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| Now we're Talking |
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Joined: 11-05-09 15:58:18
Posts: 17
Location: Covington, GA |
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Forum :
Website Questions
Topic :
UPS and Brazil Customs & Duties
Just got a fax (presumably from overseas).
Here is the abstract:
“ I live few minutes drive to your store but I am in Spain at the moment… I need to buy a laptop for myself but the ones sold here are with Spanish keyboard…… I decided to order it from Dell……but they can not send their product to international destination………Dell rep. told me to order the item and have it sent to an address in the US and then have it shipped to me in Spain…… Can you allow me to use your store address as a ship to address… then assist me in shipping it to me in Spain once payment is complete?… You can send your response to my email address.”
I think after Nigerian scam now there is a Spanish scam.
Khalid |
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Khalid
Post and Parcel |
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Subject :Re:Re:Re:Re:PayWare PC..
09-08-10 12:03:33
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| Colette |
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| Manager |
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Joined: 09-14-09 13:26:21
Posts: 261
Location: San Marcos, CA |
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Forum :
PostalMate POS
Topic :
PayWare PC
Treveor, Bob and all,
Good news! Verifone has provided the solution finally!!! We are working on this and will implement the fix in version 7.8. Version 7.8 is currently in beta testing and we will work this into the beta test so that you will all have it soon!
Thanks,
Colette
Trevor Wrote on 09-08-10 08:17:34:
Trevor Wrote on 09-08-10 08:04:27:
Bob Robinson Wrote on 09-02-10 10:53:45:
I hope this is fixed soon because it look like it is costing me an additional $75-$100/month in additional merchant fees. DISABLING CC PROCESSING in POS is not an option for me, because the POS interface only
Colette,
Is there anything new on PCCharge?
This month I was charged $400 additional for Merchant fees,all charges are captured as being key entered
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Colette
PC Synergy |
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Subject :Re:Email Notification Message Effectiveness..
09-08-10 11:05:34
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| Larry Adams |
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| Movin-up |
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Joined: 11-05-09 20:09:04
Posts: 5
Location: American Canyon |
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Forum :
Website Questions
Topic :
Email Notification Message Effectiveness
Don't feel bad Jan... I can't get any traffic on my FB page either. I'm still trying to figure out how to use that, and haven't even looked at Twitter yet. 
Larry Adams
The Corner Mailbox
American Canyon, CA |
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Larry Adams
Corner Mailbox Inc |
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Subject :Re:Re:Re:PayWare PC..
09-08-10 08:17:34
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| Trevor |
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| Movin-up |
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Joined: 11-06-09 10:17:57
Posts: 5
Location: Millville, NJ |
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Forum :
PostalMate POS
Topic :
PayWare PC
Trevor Wrote on 09-08-10 08:04:27:
Bob Robinson Wrote on 09-02-10 10:53:45:
I hope this is fixed soon because it look like it is costing me an additional $75-$100/month in additional merchant fees. DISABLING CC PROCESSING in POS is not an option for me, because the POS interface only
Colette,
Is there anything new on PCCharge?
This month I was charged $400 additional for Merchant fees,all charges are captured as being key entered
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Trevor Lee
Mail Center Plus |
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Subject :Re:Re:PayWare PC..
09-08-10 08:04:27
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| Trevor |
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| Movin-up |
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Joined: 11-06-09 10:17:57
Posts: 5
Location: Millville, NJ |
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Forum :
PostalMate POS
Topic :
PayWare PC
Bob Robinson Wrote on 09-02-10 10:53:45:
I hope this is fixed soon because it look like it is costing me an additional $75-$100/month in additional merchant fees. DISABLING CC PROCESSING in POS is not an option for me, because the POS interface only takes 20-40 seconds per transaction, where the PaywarePC Client takes as long IF IT STARTS UP - IF IT WORKS AT ALL. Verifone has been absolutely USELESS in troubleshooting my PaywarePC problems.
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Trevor Lee
Mail Center Plus |
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Subject :PaywarePC Process Issue..
09-08-10 07:44:46
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| Bob Robinson |
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| Super Poster |
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Joined: 11-05-09 15:52:06
Posts: 35
Location: Littleton, CO |
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Forum :
PostalMate POS
Topic :
PaywarePC Process Issue
When processing credit cards via POS thru PaywarePC, when and if the transaction finally goes thru, POS prints the two copies of the credit card receipt - which is good.
What is NOT good, is that I have to press Alt+Tab a variable number of times to locate the (PaywarePC?) CC confirmation dialogue box in order to close it. There there is about a 50-50 chance when I close the confirmation window, that I am on the screen that allows me to FINISH the transaction and print the customer receipts. If I am not on the FINISH screen, I have to Alt+Tab to find it, so i can print the customer receipts.
This is a VERY UGLY process just to simply print the customers receipt. I am hoping there is a workaround or a way to eliminate altogether the need to acknowledge the cc confirmation message AFTER the CC receipts have already printed. TURNING OFF POS CC processing is NOT an option for me.
Thanks,
-Bob |
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Last Edited On: 09-08-10 07:47:35 By Bob Robinson for the Reason
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Bob Robinson
Columbine Postal Center |
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Subject :Re:FedEx GND..
09-07-10 11:52:55
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| Colette |
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| Manager |
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Joined: 09-14-09 13:26:21
Posts: 261
Location: San Marcos, CA |
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Forum :
PostalMate POS
Topic :
PayWare PC
Hello Khalid,
Today is actually a holiday for FedEx Home delivery. This would advance Home delivery schedules by one day: http://fedex.com/us/services/holidayschedule.html
Thanks,
Colette
post30014 Wrote on 09-07-10 10:40:26:
While doing FedEx (GND), PM does not show 1 day dilivery time. It shows THU instead of WED. Need help.
Thanks.
Khalid
P.S. Never clicked Carriers activities that opens next day shipping.
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Colette
PC Synergy |
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Subject :FedEx GND..
09-07-10 10:40:26
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| post30014 |
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| Now we're Talking |
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Joined: 11-05-09 15:58:18
Posts: 17
Location: Covington, GA |
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Forum :
PostalMate POS
Topic :
PayWare PC
While doing FedEx (GND), PM does not show 1 day dilivery time. It shows THU instead of WED. Need help.
Thanks.
Khalid
P.S. Never clicked Carriers activities that opens next day shipping. |
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Khalid
Post and Parcel |
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Subject :Re:PayWare PC..
09-04-10 09:45:42
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| ZipitCenter |
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| New Poster |
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Joined: 11-05-09 18:33:35
Posts: 2
Location: Little Elm, TX |
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Forum :
PostalMate POS
Topic :
PayWare PC
I have to agree, Bob. I shouldn't have to train my staff for this workaround which also takes longer with the customer.
Please make this fix a high priority! The ONLY thing I did was upgrade Postalmate to the latest version - I did not change PC Charge or anything else.
Sandi Sabonis
Zip it Postal Centers
Little Elm, TX
469-362-9355
www.zipitcenter.com |
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Sandi Sabonis
Zip it Postal Center |
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Subject :PC Synergy closed Monday September 6th..
09-03-10 09:28:49
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| Colette |
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| Manager |
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Joined: 09-14-09 13:26:21
Posts: 261
Location: San Marcos, CA |
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Forum :
Announcements
Topic :
PC Synergy closed Monday September 6th
PC Synergy will be closed on Monday, September 6th, in observance of the Labor Day holiday.
Everyone have a nice long weekend! |
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Colette
PC Synergy |
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Subject :Re:PayWare PC..
09-02-10 10:53:45
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| Bob Robinson |
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| Super Poster |
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Joined: 11-05-09 15:52:06
Posts: 35
Location: Littleton, CO |
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Forum :
PostalMate POS
Topic :
PayWare PC
I hope this is fixed soon because it look like it is costing me an additional $75-$100/month in additional merchant fees. DISABLING CC PROCESSING in POS is not an option for me, because the POS interface only takes 20-40 seconds per transaction, where the PaywarePC Client takes as long IF IT STARTS UP - IF IT WORKS AT ALL. Verifone has been absolutely USELESS in troubleshooting my PaywarePC problems. |
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Bob Robinson
Columbine Postal Center |
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Subject :So Cal Regional Training Workshop..
09-01-10 14:18:26
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| Julianna |
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| Administrator |
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Joined: 05-30-09 05:07:07
Posts: 49
Location: San Marcos, CA |
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Forum :
Announcements
Topic :
So Cal Regional Training Workshop
PostalMate training is coming to Southern California! Oct 23-24 Irvine California will play host not only to a full day PostalMate training, but a great opportunity to meet vendors, participate in vendor speed rounds and attend RS Academy’s BootCamp course.
Don’t miss your chance to take part in the industry open forum and hear the latest in the Industry Update presentation on Sunday morning.
Space is limited and at $49.00 a person it will sell out fast. Sign up today
Saturday: RS BootCamp and Vendor Reception
Sunday: Industry Open Forum, PostalMate Training and Vendor Speed Rounds
Julianna
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Last Edited On: 09-01-10 14:20:11 By Julianna for the Reason
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Julianna
PC Synergy |
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Subject :Re:ISC ERROR CODE: 335544721..
08-30-10 13:00:16
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| PostalServ |
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| Major Poster |
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Joined: 11-05-09 19:28:00
Posts: 28
Location: Farmingdale, NY 11735 |
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Forum :
Website Questions
Topic :
ISC ERROR CODE: 335544721
I get this message from time to time also. It is casued when my master workstation has not completed it's connection to the internet. I usually wait a few minutes, PM will retry the connection and eventually starts up on it's own. |
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Patrick Waring
PostalServ, Inc. |
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Subject :Changing your password for PAYware PC..
08-30-10 08:30:31
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| Colette |
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| Manager |
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Joined: 09-14-09 13:26:21
Posts: 261
Location: San Marcos, CA |
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Forum :
PostalMate POS
Topic :
Changing your password for PAYware PC
PAYware PC users:
You are required to change your password in PAYware PC every 90 days. Please remember when you are changing your password in the PAYware PC program, you will also need to change this in the POS program.
In the POS, go to Tools > Options > Register Settings and choose the Credit Card tab. Here you can update your password to match the one you created in PAYware PC. This will need to be done on any station that you use the credit card interface with.
(PC Charge users, version 5.8 and 5.9 also require you to change your password every 90 days. However, you do not need to make any changes in the POS program.)
Thanks, |
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Colette
PC Synergy |
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Subject :Re:Re:PayWare PC..
08-30-10 07:54:46
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| Colette |
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| Manager |
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Joined: 09-14-09 13:26:21
Posts: 261
Location: San Marcos, CA |
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Forum :
PostalMate POS
Topic :
PayWare PC
Hello Sandi,
No news as of yet. We are working with Verifone to track it down to be resolved, but as of today I have nothing new to report. The interface can be turned off if this is causing you an issue, and you may swipe credit cards in PC Charge separately.
Thanks,
Colette
ZipitCenter Wrote on 08-30-10 06:56:27:
Is there any news on this issue? I am using PC Charge and noticed that I am also getting all entries processed as Manual entries since updating to 7.7.
Sandi Sabonis
Zip it Postal Center
469.362.9355
www.zipitcenter.com
sandi@zipitcenter.com
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Colette
PC Synergy |
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Subject :Re:Endicia Express Mail Labels..
08-30-10 07:00:52
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| Colette |
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| Manager |
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Joined: 09-14-09 13:26:21
Posts: 261
Location: San Marcos, CA |
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Forum :
Website Questions
Topic :
Endicia Express Mail Labels
Hello Ritchie,
This is actually a limitation of the Express label layout file. Express mail will only allow 3 lines for an address. So, this will cause the company and first, last name to show up on the same line.
Thanks,
Colette
RDB Wrote on 08-26-10 06:30:05:
I don't know if this has been discussed before, but i am having an issue on express mail labels where on the label generated in endicia from PostalMate the Company Name and Recipient name are both printing on the first line of the Endicia/Dazzle label.
Company John Doe
123 k street
city state zip
Is there a way to fix or prevent this.
Ritchie
AIM Mail Center 115
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Colette
PC Synergy |
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Subject :Re:ISC ERROR CODE: 335544721..
08-30-10 06:58:49
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| Colette |
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| Manager |
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Joined: 09-14-09 13:26:21
Posts: 261
Location: San Marcos, CA |
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Forum :
Website Questions
Topic :
ISC ERROR CODE: 335544721
Hello,
This type of error is generally caused by a firewall blocking the firebird program on your main computer. Support will give you a call to help you with this.
Thank you, |
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Colette
PC Synergy |
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Subject :Re:PayWare PC..
08-30-10 06:56:27
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| ZipitCenter |
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| New Poster |
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Joined: 11-05-09 18:33:35
Posts: 2
Location: Little Elm, TX |
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Forum :
PostalMate POS
Topic :
PayWare PC
Is there any news on this issue? I am using PC Charge and noticed that I am also getting all entries processed as Manual entries since updating to 7.7.
Sandi Sabonis
Zip it Postal Center
469.362.9355
www.zipitcenter.com
sandi@zipitcenter.com |
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Sandi Sabonis
Zip it Postal Center |
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Subject :ISC ERROR CODE: 335544721..
08-29-10 22:57:45
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| 100359 |
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| New Poster |
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Joined: 11-05-09 15:24:28
Posts: 1
Location: Coronado |
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Forum :
Website Questions
Topic :
ISC ERROR CODE: 335544721
Hello,
I need help to resolve this problem:
When I try to open PostalMate software it comes up with an error: " ISC ERROR CODE: 335544721
ISC ERROR CODE MESSAGE
Unable to complete network request to host "MASTER'
Fail to establish a connection.
No connection could be made because the Target machine actively
refuse it."
Please help.
Thank You. |
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Subject :Endicia Express Mail Labels..
08-26-10 06:30:05
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| RDB |
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| New Poster |
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Joined: 11-05-09 15:52:06
Posts: 2
Location: Weatherford, TX |
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Forum :
Website Questions
Topic :
Endicia Express Mail Labels
I don't know if this has been discussed before, but i am having an issue on express mail labels where on the label generated in endicia from PostalMate the Company Name and Recipient name are both printing on the first line of the Endicia/Dazzle label.
Company John Doe
123 k street
city state zip
Is there a way to fix or prevent this.
Ritchie
AIM Mail Center 115 |
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Ritchie Barlow
AIM Mail Center 115 |
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Subject :Re:Lonestar Overnight support in PM..
08-25-10 13:53:32
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| 101069 |
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| Now we're Talking |
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Joined: 11-05-09 15:38:07
Posts: 10
Location: Corpus Christi |
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Forum :
Website Questions
Topic :
Lonestar Overnight support in PM
Sorry, didn't scroll down far enough, please disregard:P |
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Last Edited On: 08-25-10 13:55:53 By 101069 for the Reason
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Nick Crumly |
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Subject :Re:Help With Canadian Address..
08-24-10 13:21:08
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| KarenGrant |
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| Industry Expert |
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Joined: 10-13-09 11:00:57
Posts: 63
Location: Mesa, AZ |
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Forum :
Website Questions
Topic :
Help With Canadian Address
PostalMate assumes your boxholders live in the US at least part of the year. For foreign residents you will need to complete a 1583 manually. You can get blank forms by Googling "USPS Form PS1583".
Be very careful that the ID that you accept on foreign residents is acceptable (the acceptable forms of ID are listed on the 1583). No credit cards, membership cards, birth certificates or social security type cards for anyone. Addresses on ID must match address listed on 1583. At least one ID must have a picture.
105865 Wrote on 08-24-10 12:27:15:
Most of my customers are Canadian. When I enter the address for the it wont take the Postal code of let me enter it for the 1583 for USPS, is there a fix to this or am I going to have to and write it on all the 1583's?
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Karen Grant
PostalMate Trainer |
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Subject :Re:How to close a negative account..
08-24-10 12:54:11
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| Colette |
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| Manager |
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Joined: 09-14-09 13:26:21
Posts: 261
Location: San Marcos, CA |
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Forum :
PostalMate POS
Topic :
How to close a negative account
Hi Derek,
You can do the following to correct the account balance and close it out.
1. Apply a payment to the account.
2. Close the account.
3. Void the transaction in Register history before you close the register day.
That will take care of it 
Thanks,
Colette
BMC Wrote on 08-24-10 05:05:22:
I was looking through some accounts and realized an old debit account had a negative balance and I can't seem to find a way to close it if its negative. The reverse and forfeit deposit feature only works if its positive, besides putting an account payment towards it is there any other way to close it.
Derek
Boynton Pack and Ship
www.boyntonpackship.com
Tel: 561.369.7774
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Colette
PC Synergy |
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Subject :Re:Re:Lonestar Overnight support in PM..
08-24-10 12:52:22
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| Colette |
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| Manager |
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Joined: 09-14-09 13:26:21
Posts: 261
Location: San Marcos, CA |
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Forum :
Website Questions
Topic :
Lonestar Overnight support in PM
Hi Manoli,
Not at this current time.
Thanks,
Colette
maildepot Wrote on 08-23-10 18:55:13:
Colette,
Are there plans to add any other regional carriers?
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Colette
PC Synergy |
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Subject :Help With Canadian Address..
08-24-10 12:27:15
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| 105865 |
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| New Poster |
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Joined: 08-16-10 14:37:34
Posts: 1
Location: Champlain |
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Forum :
Website Questions
Topic :
Help With Canadian Address
Most of my customers are Canadian. When I enter the address for the it wont take the Postal code of let me enter it for the 1583 for USPS, is there a fix to this or am I going to have to and write it on all the 1583's? |
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Subject :How to close a negative account..
08-24-10 05:05:22
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| BMC |
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| Movin-up |
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Joined: 11-05-09 15:46:52
Posts: 6
Location: Boynton Beach |
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Forum :
PostalMate POS
Topic :
How to close a negative account
I was looking through some accounts and realized an old debit account had a negative balance and I can't seem to find a way to close it if its negative. The reverse and forfeit deposit feature only works if its positive, besides putting an account payment towards it is there any other way to close it.
Derek
Boynton Pack and Ship
www.boyntonpackship.com
Tel: 561.369.7774 |
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Derek
Boynton Mail Center |
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Subject :Re:Lonestar Overnight support in PM..
08-23-10 18:55:13
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Subject :Re:Lonestar Overnight support in PM..
08-23-10 13:30:18
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| Colette |
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| Manager |
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Joined: 09-14-09 13:26:21
Posts: 261
Location: San Marcos, CA |
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Forum :
Website Questions
Topic :
Lonestar Overnight support in PM
Hello,
Lone Star will be available in version 7.8.
Version 7.8 is beginning beta testing soon, so you can look forward to the general release of this update very soon.
Thanks,
Colette
101112 Wrote on 08-23-10 11:43:04:
When would the support for LoneStar overnight in PM be available?
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Colette
PC Synergy |
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Subject :Lonestar Overnight support in PM..
08-23-10 11:43:04
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Subject :Re:Re:Generating a return shipping label..
08-19-10 13:32:37
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| JanSangl |
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| What Can I Say |
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Joined: 10-30-09 11:19:24
Posts: 67
Location: Carmichael, CA |
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Forum :
PostalMate Shipping
Topic :
Generating a return shipping label
My bad for trying to do things from memory! You can't put a negative # in the discount screen at the end of the shipping transaction. We are adding the difference between what PM thinks the return shipping retail will be and the actual retail, in POS as a "soft" (dept/$) sale.
Sorry for the mis-info!
MCrane Wrote on 08-19-10 05:38:21:
Jan thank you for taking the time to explain this to me. I have used the discount key before so I know exactly what you are saying. I never thought about putting a negative number there. I really appreciate the detailed information you have provided me with. It was been very helpful and useful! Thanks again! Michelle
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Jan Sangl
Carmichael Box Shop |
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Subject :Re:Generating a return shipping label..
08-19-10 05:38:21
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| MCrane |
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| Now we're Talking |
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Joined: 11-05-09 19:28:00
Posts: 11
Location: Allegan |
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Forum :
PostalMate Shipping
Topic :
Generating a return shipping label
Jan thank you for taking the time to explain this to me. I have used the discount key before so I know exactly what you are saying. I never thought about putting a negative number there. I really appreciate the detailed information you have provided me with. It was been very helpful and useful! Thanks again! Michelle |
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Michelle Crane |
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Subject :Re:Re:Generating a return shipping label..
08-18-10 21:27:06
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| JanSangl |
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| What Can I Say |
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Joined: 10-30-09 11:19:24
Posts: 67
Location: Carmichael, CA |
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Forum :
PostalMate Shipping
Topic :
Generating a return shipping label
Yes, you would make the adjustment on the final screen before you hit "Finish". There is a red minus sign in the lower left corner, which you would normally use to give a customer a discount. Click it and put in a negative number (the difference between what PM thinks the retail shipping price is and the price you are actually going to charge); since you want to add to the PM retail, you will be "minusing" a negative number--which will increase the shipping retail.
Let me know if you would like to walk through a test shipment over the phone--you can catch me on my cell @ 916-833-8585; I'm on the west coast.
MCrane Wrote on 08-18-10 05:47:47:
Thank you Collette for the reply. Also, thank you Jan your reply was very helpful. But just in follow up Jan - how do you adjust the label manually? Are you doing this through Postalmate? Thanks for the help! Michelle
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Jan Sangl
Carmichael Box Shop |
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Subject :Re:Generating a return shipping label..
08-18-10 05:47:47
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| MCrane |
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| Now we're Talking |
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Joined: 11-05-09 19:28:00
Posts: 11
Location: Allegan |
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Forum :
PostalMate Shipping
Topic :
Generating a return shipping label
Thank you Collette for the reply. Also, thank you Jan your reply was very helpful. But just in follow up Jan - how do you adjust the label manually? Are you doing this through Postalmate? Thanks for the help! Michelle |
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Michelle Crane |
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Subject :Re:Print Count..
08-17-10 16:33:08
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| maildepot |
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| Major Poster |
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Joined: 11-05-09 20:09:04
Posts: 34
Location: Riverbank, CA |
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Forum :
PMTools
Topic :
Print Count
I want to publicly thank Don and his team. Don personally called me and walked me through editing a piece of the registry for Microsoft Word that fixed the problem. This was a Microsoft Word problem and not a PMTools problem, but nevertheless Don found a way to fix the underlying issue.
Duane, my comment about running out of support hours was my bad attempt at a joke. I don't want to be a pain in the neck to any company's support team by calling/emailing them too much.
Now that you guys have taken care of this for me I'm going to have to find something else to ask you about
Thanks again guys. Keep up the great work! |
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Manoli
Mail Depot |
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Subject :Re:Print Count..
08-17-10 14:55:36
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| DuanePMTools |
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| Manager |
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Joined: 01-19-10 13:41:34
Posts: 17
Location: Chehalis, WA |
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Forum :
PMTools
Topic :
Print Count
Manoli,
We have been testing in-house and working with our beta testers to get to the bottom of this issue.
It appears it's only happening on some systems and not all, and always with Word and not OpenOffice.
No one runs out of support hours for the month.
You are always welcome to call and get support for PMTools as long as you need.
We are sorry for not doing a better job of communicating our progress on the issue with you.
We will be in contact with you directly as soon as we are able to work around this issue
Duane Beaver VP Sales/Marketing VSoftwareTools Inc.
Makers of PMTools
800-778-4078 x302 |
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Duane Beaver VP PMTools.biz 800-778-4078 |
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Subject :Re:Re:Generating a return shipping label..
08-17-10 11:17:12
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| JanSangl |
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| What Can I Say |
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Joined: 10-30-09 11:19:24
Posts: 67
Location: Carmichael, CA |
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Forum :
PostalMate Shipping
Topic :
Generating a return shipping label
Hi Michelle! You can generate the label to send back to the customer, however, the pricing will not be correct, as Colette noed, PM thinks you are sending it from your store to your customer (probably only a mile or two distance.)
For documents only: We explain to the customer that the price of the return envelope is the same as the outgoing envelope, plus the addition of the residential delivery fee; we adjust the delivery price for the return envelope and add the res del fee manually. Be sure you get the right label on the return envelope (yes, we've made that mistake! )
For packages: We explain that due to possible variances in weight for the return package, that it must be delivered back to us. At which point any variance in shipping cost is accounted for and paid by or refunded to the customer. Again, the price charged for the return label is the same as the outbound label, manually edited.
We only do return labels with FedEx, as I am certain I receive my tier discounts for shipments originating from other locations through this carrier.
Colette Wrote on 08-17-10 07:25:39:
Michelle,
PostalMate will only display rates for you based on your store zip code as the origin. So, even if you were to choose the CA address as the Ship To, and the MI address as the customer, the rates that will display will be from your store to the CA address.
Thanks,
Colette
MCrane Wrote on 08-17-10 07:01:57:
I believe a similar question was asked on this forum in Dec 2009, however, I was unable to find any responses. I have a customer that wants to ship an item from my store (MI) to CA. Then it will be returned back to my customer from CA, same thing, same packaging. Can I generate a return label to be used at a later date through Postalmate? Will the rates be OK or would they be impacted shipping the reverse direction? Thank you to anyone who responds. P.S. I only use Fed Ex. Michelle
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Jan Sangl
Carmichael Box Shop |
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Subject :Print Count..
08-17-10 10:47:37
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| maildepot |
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Joined: 11-05-09 20:09:04
Posts: 34
Location: Riverbank, CA |
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Forum :
PMTools
Topic :
Print Count
I wanted to see if there were any other store owners using the CRT (Computer Rental Tool) and having problems with the print counter? The counter is working properly for us when printing out ONE SET of single or multi-page documents, however it does not count correctly when the customer selects anything more than "1" copy on the print dialogue screen. For example, a 5-page document where the customer selects to print "3" copies will only count as 5 pages instead of 15 pages. We have a lot of customers who print out multiple copies of their resumes and this causes a problem for us.
I was originally told by PM Tools that the problem was either Windows XP or that I was sharing the printer through another computer. Since I am not sharing any printers I figured the problem was Windows XP so I upgraded the rental computer to Windows 7. The problem is still the same. I've also tried two different printers just to make sure there wasn't an issue with the print driver. I think I have used up all of my support hours with PMTools for the month so I wanted to see if anyone else is having this problem and if they have found a solution. |
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Manoli
Mail Depot |
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Subject :Re:Zero Postage Button in Letter Screen..
08-17-10 09:10:39
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| maildepot |
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Joined: 11-05-09 20:09:04
Posts: 34
Location: Riverbank, CA |
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Forum :
Endicia
Topic :
Zero Postage Button in Letter Screen
Thank you Rita from PC Synergy for taking care of this so quickly and professionally |
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Manoli
Mail Depot |
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Subject :PaywarePC Suggestion..
08-17-10 07:41:04
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| Bob Robinson |
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Joined: 11-05-09 15:52:06
Posts: 35
Location: Littleton, CO |
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Forum :
PostalMate POS
Topic :
PaywarePC Suggestion
SUMMARY: Have POS place CC number (***####) on sales receipt. This would facilitate the generation of a single cc receipt for store copy/customer signature.
I really like the feature of having the CC receipts print out of POS. Right now, I am printing two receipts. I would like to change that to a single customer receipt - BUT I feel that I can only do that if POS can somehow indicate on the customers receipt some CC identifying information like the last 4 digits of the CC.
Thanks,
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Bob Robinson
Columbine Postal Center |
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Subject :Re:Generating a return shipping label..
08-17-10 07:25:39
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| Colette |
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| Manager |
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Joined: 09-14-09 13:26:21
Posts: 261
Location: San Marcos, CA |
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Forum :
PostalMate Shipping
Topic :
Generating a return shipping label
Michelle,
PostalMate will only display rates for you based on your store zip code as the origin. So, even if you were to choose the CA address as the Ship To, and the MI address as the customer, the rates that will display will be from your store to the CA address.
Thanks,
Colette
MCrane Wrote on 08-17-10 07:01:57:
I believe a similar question was asked on this forum in Dec 2009, however, I was unable to find any responses. I have a customer that wants to ship an item from my store (MI) to CA. Then it will be returned back to my customer from CA, same thing, same packaging. Can I generate a return label to be used at a later date through Postalmate? Will the rates be OK or would they be impacted shipping the reverse direction? Thank you to anyone who responds. P.S. I only use Fed Ex. Michelle
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Colette
PC Synergy |
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Subject :Re:PayWare PC..
08-17-10 07:20:31
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| Colette |
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Joined: 09-14-09 13:26:21
Posts: 261
Location: San Marcos, CA |
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Forum :
PostalMate POS
Topic :
PayWare PC
Hello Bob,
This issue was brought to our attention on Friday. We are working with Verifone on the resolution right now. I will post again when I know more. For now, if you are concerned about the manual swiped entries, you may want to disable the credit card interface.
Thanks,
Colette
Bob Robinson Wrote on 08-16-10 15:32:32:
I just received my first Merchant Statement since upgrading to PayWay PC. I noticed that I am being charged significant additional fees called EIRF/EIRF-US DB. I called my merchant and they indicated this service downgrade is usually caused my not swiping the card or the transaction not having the requested information. They further researched and found that many of my transactions were being processed as "non swiped". I am swipping everything except when the magnetic strip is bad. Upon further checking, they found that EVERYTHING that I have run thru today has been a "non swipe" transaction. EVERY transaction I have processed today has been swiped.
Therefore, I am being charged significant additional fees somewhere between POS and PaywarePC - neither of which I have any knowledge of how to stop this problem. Any help or suggestion is greatly appreciated.
Thanks,
-Bob
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Colette
PC Synergy |
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Subject :Re:Zero Postage Button in Letter Screen..
08-17-10 07:17:02
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| Colette |
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| Manager |
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Joined: 09-14-09 13:26:21
Posts: 261
Location: San Marcos, CA |
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Forum :
Endicia
Topic :
Zero Postage Button in Letter Screen
Hello Manoli,
Support will give you a call and help you with the zero postage button.
Thanks,
Colette
maildepot Wrote on 08-16-10 11:25:46:
I installed Windows 7 on my two machines over the weekend. One of the machines (master) is missing the zero postage button that is located in the letter screen of Postalmate. Both machines are identical except that the master is missing this zero postage button. Does anyone have any ideas what is causing this?
Thank you.
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Colette
PC Synergy |
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Subject :Generating a return shipping label..
08-17-10 07:01:57
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| MCrane |
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| Now we're Talking |
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Joined: 11-05-09 19:28:00
Posts: 11
Location: Allegan |
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Forum :
PostalMate Shipping
Topic :
Generating a return shipping label
I believe a similar question was asked on this forum in Dec 2009, however, I was unable to find any responses. I have a customer that wants to ship an item from my store (MI) to CA. Then it will be returned back to my customer from CA, same thing, same packaging. Can I generate a return label to be used at a later date through Postalmate? Will the rates be OK or would they be impacted shipping the reverse direction? Thank you to anyone who responds. P.S. I only use Fed Ex. Michelle |
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Michelle Crane |
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Subject :PayWare PC..
08-16-10 15:32:32
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| Bob Robinson |
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Joined: 11-05-09 15:52:06
Posts: 35
Location: Littleton, CO |
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Forum :
PostalMate POS
Topic :
PayWare PC
I just received my first Merchant Statement since upgrading to PayWay PC. I noticed that I am being charged significant additional fees called EIRF/EIRF-US DB. I called my merchant and they indicated this service downgrade is usually caused my not swiping the card or the transaction not having the requested information. They further researched and found that many of my transactions were being processed as "non swiped". I am swipping everything except when the magnetic strip is bad. Upon further checking, they found that EVERYTHING that I have run thru today has been a "non swipe" transaction. EVERY transaction I have processed today has been swiped.
Therefore, I am being charged significant additional fees somewhere between POS and PaywarePC - neither of which I have any knowledge of how to stop this problem. Any help or suggestion is greatly appreciated.
Thanks,
-Bob |
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Bob Robinson
Columbine Postal Center |
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Subject :Re:Question about getting more out of PM..
08-16-10 11:53:42
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| RickIves |
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| Industry Expert |
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Joined: 10-23-09 08:58:15
Posts: 17
Location: Twisp, WA |
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Forum :
PMTools
Topic :
Question about getting more out of PM
Jon:
I do know of a few SUCCESSFUL mail and parcel centers who only use the carrier supplied software. At a recent trade show I asked him how he updated the fuel surcharges, something PostalMate does automatuically. He replied "oh well, you got me there, we only do that a few times a year.". So he loses money because he is not automated. Probably more than the $75 a month PM would have cost him.
Are you using ALL the PM features, like StorePak, printing price tags, e-mail notification, integration with Endicia, and inventory control? Have you seriously looked at your rates? Is your % markup for a 2 LB UPS Next Day Air the same percent as a 125 LB UPS Next Day Air? With apologies to PM developers, the Global Rate Setting utility is the lazy's mans way to set rates. Get in their and really tweak your rates. Your average parcel weight is probably under 15 lbs, so why not make that a higher margin than the other weights? Did you mark up all the carrier ancilliary services like additional handling, COD, proof of delivery, etc.?
PostalMate does so much for you and especially your staff, like telling you what customs forms to apply as an example.
Good Luck
Rick Ives
OLSON & IVES |
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Rick Ives
OLSON & IVES
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Subject :Zero Postage Button in Letter Screen..
08-16-10 11:25:46
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| maildepot |
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| Major Poster |
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Joined: 11-05-09 20:09:04
Posts: 34
Location: Riverbank, CA |
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Forum :
Endicia
Topic :
Zero Postage Button in Letter Screen
I installed Windows 7 on my two machines over the weekend. One of the machines (master) is missing the zero postage button that is located in the letter screen of Postalmate. Both machines are identical except that the master is missing this zero postage button. Does anyone have any ideas what is causing this?
Thank you. |
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Manoli
Mail Depot |
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Subject :Re:Question about getting more out of PM..
08-16-10 11:07:28
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| RickC |
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Joined: 11-02-09 10:44:41
Posts: 23
Location: San Marcos, CA |
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Forum :
PMTools
Topic :
Question about getting more out of PM
Jon:
Here are a few thoughts on how to value the benefit that PostalMate delivers to you.
1. Compare the cost of PostalMate to other expenses like rent, marketing, electricity and labor. What do you spend on these other items per month and compare the benefit that you receive to the $75 that you pay for PostalMate.
2. Assess the impact to your business if you no longer used PostalMate. Would you have greater expenses due to more errors? Would you have higher labor costs? Would service levels to your customers degrade?
3. Make sure that you are taking advantage of PostalMate to generate more revenues and maximize your margins. For example, if you increased your margin by ten cents per package, and you shipped 10,000 packages per year, then you would more than pay for PostalMate. PostalMate gives you the ability to set shipping and other rates to increase profitability. You can save on USPS charges by using the Endicia interface.
There are just a few ideas. |
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Rick Crawford
President
PC Synergy |
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Subject :Re:PostalMate booting exe error..
08-16-10 02:52:26
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| 105622 |
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| Industry Expert |
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Joined: 10-30-09 11:13:10
Posts: 29
Location: Pompamo Beach |
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Forum :
PostalMate Shipping
Topic :
PostalMate booting exe error
Don,
I don't think that is it. I have gone 2 days since the last booting error. It is not happening every day, therefore I can't believe that the issue is in the setup of my hardware. The system logs don't show any power interruptions on the days/nights it happens.
Thanks
Bruce Bernstein
Parcels Plus |
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Bruce Bernstein
Parcels Plus
NARSC |
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Subject :Re:Question about getting more out of PM..
08-16-10 02:48:44
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| 105622 |
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| Industry Expert |
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Joined: 10-30-09 11:13:10
Posts: 29
Location: Pompamo Beach |
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Forum :
PMTools
Topic :
Question about getting more out of PM
Jon,
Getting your money's worth out of your software is a very subjective, but a very necessary item in this complex business. There are three main vendors and all have similar products. For me PM providers a very stable and highly informative package of services that allows me to make more money in my business. You can't do easy price comparisons if you use the "free" carrier software, you can't have consistent packing and labor pricing if you don't use a packing program (especially if you have employees), you can't track your profits and margins as easily when using paper and pencil. If you any type of revenue volume you will be spending more time on the overview of your business then on servicing customers.
I personally don't look at the cost of the software as much as I do the benefit of having it vs. not having it.
The costs involved may appear high but in many other industries the costs of this type of software is much greater.
Good luck
Bruce Bernstein
Parcels Plus |
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Bruce Bernstein
Parcels Plus
NARSC |
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Subject :Question about getting more out of PM..
08-15-10 14:29:12
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| 104169 |
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| New Poster |
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Joined: 11-05-09 15:58:18
Posts: 1
Location: Ventura |
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Forum :
PMTools
Topic :
Question about getting more out of PM
I've been running Postal Mate since I opened my store about 1.5 years ago. I use it to ship UPS and USPS, as well as its PMB database software. While I have a few gripes with it, it seems to do a good job.
Right now though, I just can't rationalize the cost. Over the time I've been using it, the monthly price has risen 35% and I don't really know what I'm getting for the extra money.
I know many people are happy with postal mate, I just am wondering what makes it worth nearly $1000 a year?
-Jon |
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Subject :Re:UPS Printer Rental..
08-13-10 12:37:46
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| 101901 |
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| New Poster |
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Joined: 11-09-09 09:33:48
Posts: 1
Location: Montrose |
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Forum :
PostalMate Shipping
Topic :
UPS Printer Rental
I've been using a ZP 500 Plus that FedEx gave me (at N/C) for more than a year now. I ship FedEx (Express & Ground), UPS and USPS. No DHL. It prints all the 4"x6" lables I need it to. I did have to get some help from FedEx tech support to get it going at first.... but no other issues.
Robb
the Mail Room & Copy Center
Montrose, Colorado
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Subject :Re:Re:UPS Printer Rental..
08-13-10 07:56:50
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Subject :Re:PMTools Commercial Invoice Tool Pro Forma..
08-12-10 12:44:08
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| DuanePMTools |
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| Manager |
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Joined: 01-19-10 13:41:34
Posts: 17
Location: Chehalis, WA |
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Forum :
PMTools
Topic :
PMTools Commercial Invoice Tool Pro Forma
Jan,
Correct AND the title of the document
Commercial Invoice
OR
Commercial Pro Forma Invoice
We will be releasing a hot fix soon to remove the "Pro Forma" from the Commercial Invoice document in PMTools.
Duane Beaver VP Sales/Marketing VSoftwareTools Inc.
Makers of PMTools
800-778-4078 x302 |
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Duane Beaver VP PMTools.biz 800-778-4078 |
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Subject :Re:UPS Printer Rental..
08-12-10 11:33:20
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| cgpeanut1 |
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| Movin-up |
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Joined: 11-05-09 15:58:18
Posts: 5
Location: Zion |
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Forum :
PostalMate Shipping
Topic :
UPS Printer Rental
Does this include the ZP500 that Fedex offers? will they be supported?
Cathy Gordon
Ship Station Plus
847-746-5454 |
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Cathy Gordon
Ship Station Plus |
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Subject :Re:World Ship & PM..
08-12-10 07:28:55
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| JanSangl |
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| What Can I Say |
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Joined: 10-30-09 11:19:24
Posts: 67
Location: Carmichael, CA |
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Forum :
Website Questions
Topic :
World Ship & PM
When I install a new version, I have not had to uninstall the previous version as a separate action--a quick call to the UPS tech support desk might save you some time/steps. |
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Jan Sangl
Carmichael Box Shop |
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Subject :Re:Re:PMTools Commercial Invoice Tool Pro Forma..
08-12-10 07:26:01
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| JanSangl |
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| What Can I Say |
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Joined: 10-30-09 11:19:24
Posts: 67
Location: Carmichael, CA |
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Forum :
PMTools
Topic :
PMTools Commercial Invoice Tool Pro Forma
So it sounds like both documents have the same info, it's the difference between checking the box for "gift" vs "merchandise"?
DuanePMTools Wrote on 08-11-10 10:52:56:
The way it was explained to me by the DHL rep was Pro Forma is designated for personal property and gifts, where as Commercial Invoice reflects a sale.
According to Wikipedia.com
International Trade (Importing/Exporting)
A pro forma Invoice is much the same as a commercial invoice which, when used in international trade, represents the details of an international sale to the Customs authorities. A pro forma invoice is presented in the place of a commercial invoice when there is no sale between the sender and the importer, or if the terms of the sale between the seller and the buyer are such that a commercial invoice is not yet available at the time of the international shipment. A pro forma invoice is required to state the same facts that the commercial invoice would and the content is prescribed by the governments who are a party to the transaction.
Duane Beaver VP Sales/Marketing VSoftwareTools Inc.
Makers of PMTools
800-778-4078 x302
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Jan Sangl
Carmichael Box Shop |
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Subject :Re:World Ship & PM..
08-12-10 07:24:32
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| 104851 |
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| New Poster |
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Joined: 11-05-09 18:33:35
Posts: 4
Location: Everett, WA |
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Forum :
Website Questions
Topic :
World Ship & PM
Hi Jan -- thanks for your input. As for needing to install previous versions before v12 -- if we completely uninstall WS and install the current one (as if it were a new setup) that should take care of that issue?
Caroline |
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Rob Elliott
PostalAnnex+ 7013 |
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Subject :Re:World Ship & PM..
08-11-10 21:09:42
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| JanSangl |
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| What Can I Say |
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Joined: 10-30-09 11:19:24
Posts: 67
Location: Carmichael, CA |
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Forum :
Website Questions
Topic :
World Ship & PM
Hi Caroline! I think you will be very happy once you have upgraded to the latest version of WS. I have not experienced any issues running PM after a WS update (I have installed 4 of them).
The one question to ask would be, can you go from whatever WS version you are on now, directly to WS 12.0, or will you have to install each of the interim WS updates?
Another installation tip, I am running Windows 7 on my master, and XP on the aux workstation. I was able to install WS 12.0 on the XP station from the disk UPS sent me. To install WS on the Windows 7 workstation, I had to download WS 12.0 directly from the UPS website--the 7 version was not available on the disk. That may have changed, with the disks UPS is currently sending out.
104851 Wrote on 08-11-10 16:44:03:
We need to uninstall and reinstall World Ship - updating to the latest version. PM and World Ship have gotten very cranky so we can't put this off any longer. Since we have not done this since opening our store 2 1/2 years ago, we need to know if there is any special proceedure involved to make sure we don't have any issues with PM afterwards. Any advice is greatly appreciated.
Thanks,
Caroline
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Jan Sangl
Carmichael Box Shop |
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Subject :Re:UPS and Brazil Customs & Duties..
08-11-10 20:41:02
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| KarenGrant |
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| Industry Expert |
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Joined: 10-13-09 11:00:57
Posts: 63
Location: Mesa, AZ |
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Forum :
Website Questions
Topic :
UPS and Brazil Customs & Duties
Hi Larry,
Actually that is not a situation unique to Brazil. In general, the carriers are required by most countries to pre-pay the duties and taxes for all shipments the moment the parcels cross the border. Many countries will then credit the carrier if the item does not remain in the country (is refused by receiver). However, which countries credit the carriers and under what circumstances is not information generally available to the public.
Both FedEx and DHL have stated that if you complete a manual waybill (do NOT use ramp ready labels through the carrier software) they will bill the receiver first and your customer as a last resort and they will exempt your store from liability. You must complete the forms in a specific manner to get this.
PostalMate will soon have an integrated International DHL label that will allow for this same waiver of liability to apply should DHL continue this option.
UPS at this time does not offer any waivers from liability in duties and taxes. I am glad you were given a break from UPS but I have heard of stores that were not so lucky and had to pay the duties and taxes.
There is no way to turn off specific countries from PostalMate. You can of course turn off an entire service, but I don't think that is what you are looking for.
I will take a wild guess and suggest as many as a third to half of countries we ship to do not credit or give back duties and taxes for unwanted shipments. This is based on my discussions with the carriers when I was writing the International Shipping Certification course for our industry.
102230 Wrote on 08-10-10 08:59:37:
I have a question for the great minds in retail shipping.Last year we shipped a circuit board valued at $600 to Brazil. Brazil customs slapped a $6000.00 duty and tax on the package. The airbill had receiver to pay all duites and taxes. The receiver refused to pay and my customer also refused to pay.UPS billed me saying that Brazillian law requires someone to pay the charges once the package is submitted to customs. Can I block Postalmate from shipping packages to Brazil?
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Karen Grant
PostalMate Trainer |
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Subject :World Ship & PM..
08-11-10 16:44:03
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| 104851 |
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| New Poster |
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Joined: 11-05-09 18:33:35
Posts: 4
Location: Everett, WA |
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Forum :
Website Questions
Topic :
World Ship & PM
We need to uninstall and reinstall World Ship - updating to the latest version. PM and World Ship have gotten very cranky so we can't put this off any longer. Since we have not done this since opening our store 2 1/2 years ago, we need to know if there is any special proceedure involved to make sure we don't have any issues with PM afterwards. Any advice is greatly appreciated.
Thanks,
Caroline |
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Rob Elliott
PostalAnnex+ 7013 |
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Subject :Re:UPS and Brazil Customs & Duties..
08-11-10 12:26:33
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| 102230 |
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| Movin-up |
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Joined: 11-06-09 10:31:30
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Location: Miami, FL |
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Forum :
Website Questions
Topic :
UPS and Brazil Customs & Duties
Well they wanted me to because they said they were out $6000 cause Brazil customs make them pay no matter what. I kind of find that hard to beleive, but because this was our first encounter UPS agreed to pick up the tab. It would have put a big hurt on me if they forced that one. I don't know how I can ship anything to Brazil with something like this hanging over my head |
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Larry Kaplan
Mail Mart USA |
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Subject :Re:PMTools Commercial Invoice Tool Pro Forma..
08-11-10 10:52:56
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| DuanePMTools |
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| Manager |
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Joined: 01-19-10 13:41:34
Posts: 17
Location: Chehalis, WA |
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Forum :
PMTools
Topic :
PMTools Commercial Invoice Tool Pro Forma
The way it was explained to me by the DHL rep was Pro Forma is designated for personal property and gifts, where as Commercial Invoice reflects a sale.
According to Wikipedia.com
International Trade (Importing/Exporting)
A pro forma Invoice is much the same as a commercial invoice which, when used in international trade, represents the details of an international sale to the Customs authorities. A pro forma invoice is presented in the place of a commercial invoice when there is no sale between the sender and the importer, or if the terms of the sale between the seller and the buyer are such that a commercial invoice is not yet available at the time of the international shipment. A pro forma invoice is required to state the same facts that the commercial invoice would and the content is prescribed by the governments who are a party to the transaction.
Duane Beaver VP Sales/Marketing VSoftwareTools Inc.
Makers of PMTools
800-778-4078 x302 |
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Duane Beaver VP PMTools.biz 800-778-4078 |
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Subject :Re:PMTools Commercial Invoice Tool Pro Forma..
08-11-10 10:05:43
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| JanSangl |
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| What Can I Say |
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Joined: 10-30-09 11:19:24
Posts: 67
Location: Carmichael, CA |
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Forum :
PMTools
Topic :
PMTools Commercial Invoice Tool Pro Forma
Hi Duane! Sorry for my ignorance, but what is the difference betweeen the two? |
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Jan Sangl
Carmichael Box Shop |
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Subject :PMTools Commercial Invoice Tool Pro Forma..
08-11-10 08:48:14
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| DuanePMTools |
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| Manager |
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Joined: 01-19-10 13:41:34
Posts: 17
Location: Chehalis, WA |
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Forum :
PMTools
Topic :
PMTools Commercial Invoice Tool Pro Forma
Commercial Invoice Tool
The country of Benin, and a rapidly growing list of others will not accept shipments tendered with a Commercial / Pro Forma Invoice.
The reps we spoke to at DHL, FedEx and UPS agree that a Commercial Invoice will be sufficient 100% of the time, where a Commercial / Pro Forma Invoice could possibly cause a problem (delay) for your shipment.
We are working on a fix for this and will release a Hot Fix for PMTools soon.
In the meantime, during your routine pre-shipment carrier phone call, SPECIFICALLY VERIFY a Pro Forma Invoice is acceptable for the destination country.
In the event a Pro Forma Invoice is not accepted, please default back to carrier provided Commercial Invoice for that shipment to prevent delivery difficulty.
Duane Beaver VP Sales/Marketing VSoftwareTools Inc.
Makers of PMTools
800-778-4078 x302 |
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Duane Beaver VP PMTools.biz 800-778-4078 |
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Subject :Re:Feedback on Store Setup..
08-11-10 07:04:42
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| cgpeanut1 |
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Joined: 11-05-09 15:58:18
Posts: 5
Location: Zion |
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Forum :
Website Questions
Topic :
Feedback on Store Setup
I am having to move my store and I also am going into a 800 sq ft area. One of the things that I am considering for my mail boxes ( which are also front loads) is to mount them back to back (you would probably need at least 4) into a constructed cube that has a classy finish, trimmed out nice. You can get 1/4 inch oak that you could use as a skin on the sides and add a very nice trim that would really dress it up. One idea I has was to place them on casters allowing me to move them as I develope the store. |
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Last Edited On: 08-11-10 07:05:29 By cgpeanut1 for the Reason
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Cathy Gordon
Ship Station Plus |
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Subject :Re:Re:Re:Re:Feedback on Store Setup..
08-10-10 21:33:48
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| JanSangl |
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| What Can I Say |
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Joined: 10-30-09 11:19:24
Posts: 67
Location: Carmichael, CA |
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Forum :
Website Questions
Topic :
Feedback on Store Setup
Hey Roger! Well you've definitely got the photo posting down--nice pic!
On the mailbox unit, I understand what you're saying about not being able to move it to the rear due to space limitations, maybe simply switching the tv and mailboxes so that the mailbox is up against the racking would make it feel more permanent. It is helpful to have a few extra locks/keys, so that you can just switch them out when you are missing keys, lock malfunctions, etc. Once you are able to add more mailboxes, it will give you credibility in the category. Do you know if your local PO has mailboxes available--that would give you a hint about the demand.
You're off to a good start; when I first purchased my shop, I thought it would be great to get all of the physical changes done quickly up front. Well, then there's that cash flow thing! Turns out, the customers kind of like that things keep changing over time--so not getting everything exactly the way I wanted it at the beginning wasn't so bad. Also, it's good to work in the environment for a while, then you'll see what really does/doesn't work for you.
Roger G Wrote on 08-10-10 11:20:41:
Jan, thank you for your input! I have attempted numerous times to update my information with a picture but it did not work.
The mailboxes were purchased through an ad. They are used and not all keys were included. The one door that is ajar, its' lock was taken off by a locksmith to make the keys for it. We cannot to rear for the reason being we have a small area to work with. We are looking to add more and move the boxes to an external storage container we recently purchased.
The carrier boxes are displayed as "temporary" until we get a banner with the services and carriers we offer hanging from the ceiling.
The tv is there for display showing direct tv because we also offer it to our customers.
All your input will be taken into consideration..
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Jan Sangl
Carmichael Box Shop |
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Subject :Re:UPS and Brazil Customs & Duties..
08-10-10 21:21:18
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| JanSangl |
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| What Can I Say |
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Joined: 10-30-09 11:19:24
Posts: 67
Location: Carmichael, CA |
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Forum :
Website Questions
Topic :
UPS and Brazil Customs & Duties
Geez Louise and Holy Cr*p! Did you have to pay it?
Do you have a signed international shipping contract between the shipper and your shop? If so, that should be an enforceable contract, which would allow you to recoup your damages from the shipper. Someone with more knowledge of PM would be best to address the systemic block of Brazil in PM.
In the meantime, you could have a storytelling kind of meeting with the team, and surely the dollar amount would make an impression on them enough to remember not to ship to Brazil in the future.
I think there is a bigger issue though, as there are similar stories on the boards about Mexico and several other countries. So if you choose to do international shipping, what's the best way to mitigate the risk, short of cutting off a country each time an issue arises. UPS is the carrier I am least comfortable with for international shipping, precisely for the potential of customs/duties charges being charged back to my account, regardless of the protocol followed in filling out international waybills. Would limiting your international shipping to carriers other than UPS be another way to accomplish your goal of not being charged duties/taxes?
102230 Wrote on 08-10-10 08:59:37:
I have a question for the great minds in retail shipping.Last year we shipped a circuit board valued at $600 to Brazil. Brazil customs slapped a $6000.00 duty and tax on the package. The airbill had receiver to pay all duites and taxes. The receiver refused to pay and my customer also refused to pay.UPS billed me saying that Brazillian law requires someone to pay the charges once the package is submitted to customs. Can I block Postalmate from shipping packages to Brazil?
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Jan Sangl
Carmichael Box Shop |
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Subject :Re:PostalMate booting exe error..
08-10-10 14:52:02
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| donv |
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| Now we're Talking |
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Joined: 10-23-09 12:17:17
Posts: 12
Location: Portland, OR |
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Forum :
PostalMate Shipping
Topic :
PostalMate booting exe error
Bruce,
First time in the morning would indicate to me something is changing in the night. That one clue would lead me to something along the lines of power time out. Check your power options for hard drive, network cards, etc. If they have any options of a timed shutdown they could be hibernating in the night and when you attempt to start in the morning the device has not yet wakened to have access. I hope that makes sense.
Don |
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Don VonderBurg
VSoftwareTools - PMTools |
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Subject :Re:Re:Re:Feedback on Store Setup..
08-10-10 11:20:41
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| Roger G |
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| Movin-up |
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Joined: 11-17-09 16:43:38
Posts: 6
Location: San Antonio, TX |
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Forum :
Website Questions
Topic :
Feedback on Store Setup
Jan, thank you for your input! I have attempted numerous times to update my information with a picture but it did not work.
The mailboxes were purchased through an ad. They are used and not all keys were included. The one door that is ajar, its' lock was taken off by a locksmith to make the keys for it. We cannot to rear for the reason being we have a small area to work with. We are looking to add more and move the boxes to an external storage container we recently purchased.
The carrier boxes are displayed as "temporary" until we get a banner with the services and carriers we offer hanging from the ceiling.
The tv is there for display showing direct tv because we also offer it to our customers.
All your input will be taken into consideration.. |
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Roger Guerrero
Post Pack and Print |
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Subject :Re:Re:Feedback on Store Setup..
08-10-10 11:14:10
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| Roger G |
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Joined: 11-17-09 16:43:38
Posts: 6
Location: San Antonio, TX |
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Forum :
Website Questions
Topic :
Feedback on Store Setup
Nasir Wrote on 08-09-10 19:14:42:
Couple of quick points. It seems that you do not rent out many mail boxes or intend to rent them out. The structure looks like an after thoought. If you are updating the store I would set up the mail boxes as rear loading with space in the back.
I would also move the big corrugated boxes in the back and set up the corrugated box area with small boxes stacked up neatly.
Where do you do the packaging? Is it the small table next to boxes? If so then you might want to raise the table so you can pack the items without bending down.
Nasir Piracha
The Mailing Point
Nasir, Thank you for our advice. We do packing on the small table and yes I agree it should be raised higher because we do bend over to pack. However, it was mostly intended to have the large drop-off packages on there. We are located near Lackland Air Force Base and we receive alot of their shipments. |
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Roger Guerrero
Post Pack and Print |
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Subject :UPS and Brazil Customs & Duties..
08-10-10 08:59:37
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| 102230 |
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| Movin-up |
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Joined: 11-06-09 10:31:30
Posts: 7
Location: Miami, FL |
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Forum :
Website Questions
Topic :
UPS and Brazil Customs & Duties
I have a question for the great minds in retail shipping.Last year we shipped a circuit board valued at $600 to Brazil. Brazil customs slapped a $6000.00 duty and tax on the package. The airbill had receiver to pay all duites and taxes. The receiver refused to pay and my customer also refused to pay.UPS billed me saying that Brazillian law requires someone to pay the charges once the package is submitted to customs. Can I block Postalmate from shipping packages to Brazil? |
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Larry Kaplan
Mail Mart USA |
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Subject :.exe error on boot up..
08-10-10 07:57:14
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| 103876 |
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| New Poster |
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Joined: 11-05-09 15:52:06
Posts: 3
Location: Havelock |
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Forum :
Website Questions
Topic :
.exe error on boot up
Hi,
I too am seeing the .exe error and PM shutdown upon opening PM each morning. Happens approximately every other day and has been quite puzzling.
Any ideas?
Thanks,
Steve Joyner
Pack & Mail Plus
Havelock, NC |
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Steve Joyner
Pack and Mail Plus |
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Subject :PostalMate booting exe error..
08-10-10 03:39:02
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| 105622 |
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| Industry Expert |
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Joined: 10-30-09 11:13:10
Posts: 29
Location: Pompamo Beach |
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Forum :
PostalMate Shipping
Topic :
PostalMate booting exe error
I am getting an error when booting PM for the first time every morning. I get a win.exe error and have to shut down PM. I then reboot PM and it works fine. During the RS-EXPO Colette showed me how to set the e-updates as the possible cause but it is still happening. Any ideas to make it go away?
Thanks
Bruce Bernstein
bbernst106@aol.com
Parcels Plus
2637 E Atlantic Blvd
Pompano Beach, FL 33062
(954) 782-9836
(954) 782-9723 Fax |
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Bruce Bernstein
Parcels Plus
NARSC |
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Subject :Re:Re:Feedback on Store Setup..
08-09-10 19:45:31
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| JanSangl |
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| What Can I Say |
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Joined: 10-30-09 11:19:24
Posts: 67
Location: Carmichael, CA |
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Forum :
Website Questions
Topic :
Feedback on Store Setup
Hi 105740! It'd be great if you could update your profile with your name---it's way more fun talking to a person than a number!
I agree with Nasir that your mailbox installation feels "temporary"--people want to feel like you're "in" the business for the long haul, and that their mail is secure. I would not pile the pelaspan on top of the mailboxes, it feels disrespectful of the mailboxes---sounds weird, but...Also, it looks like one of the mailboxes is broken (door ajar in the upper left) and the base color is not consistent. A little paint would be an easy fix, and if you need replacement parts for the mailboxes give me a call and I can fax you the replacement parts sheet from the company I work with. 916-484-7363
You have taken up a lot of your visible advertising space behind the counter with carrier provided packaging. If you feel it is driving the express/air portions of your shipping, then that may be working for you. If you are not shipping a disproportionate amount via express services, you may want to consider using the space differently. I do not display any carrier packaging, and sell boxes/padded envelopes at every opportunity. The carrier provided packaging is there if someone requests it, or if we figure that it is the best option for a customer.
It appears to be a flat-screen next to your mailboxes, by having it on that stand, it feels a little dated. I can't tell what's running on it; is there an opportunity to move the flat screen behind the counter, so the customer will be standing there, facing it, as you are processing their shipment? Then you could run a powerpoint presentation on a loop, and your customers would be exposed to all of your services.
Do you offer faxing, passport photos, laminating, copying, notary public services?
105740 Wrote on 08-09-10 09:04:21:
Thank You Vicki for the info! We will implement it. Sounds like a good idea! 
Jan, the new ones i was going to upload, were too big. So i have just attached a link to the photo album so you could see at full size. Also, I wouldnt mind receiving some constructive criticism! 
http://s986.photobucket.com/albums/ae341/postpackandprint/Store/
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Jan Sangl
Carmichael Box Shop |
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Subject :Re:Feedback on Store Setup..
08-09-10 19:14:42
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| Nasir |
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| Major Poster |
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Joined: 11-05-09 15:46:52
Posts: 31
Location: Plano, TX |
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Forum :
Website Questions
Topic :
Feedback on Store Setup
Couple of quick points. It seems that you do not rent out many mail boxes or intend to rent them out. The structure looks like an after thoought. If you are updating the store I would set up the mail boxes as rear loading with space in the back.
I would also move the big corrugated boxes in the back and set up the corrugated box area with small boxes stacked up neatly.
Where do you do the packaging? Is it the small table next to boxes? If so then you might want to raise the table so you can pack the items without bending down.
Nasir Piracha
The Mailing Point |
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Nasir Piracha
Mailing Point |
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Subject :Re:Feedback on Store Setup..
08-09-10 09:04:21
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Subject :Re:Feedback on Store Setup..
08-09-10 08:32:47
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| VickiPhillips |
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| Movin-up |
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Joined: 11-05-09 15:48:27
Posts: 6
Location: Tucson, AZ |
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Forum :
Website Questions
Topic :
Feedback on Store Setup
Photos look good. I had an idea recently that I'd like to share in case it amy apply to you. My store is in a center with a suite number and many times my mailbox customers don't include it in their address. This causes their mail to go to another suite at this address. If the PMB's box number were started at a higher number than any of the suites at this address we would have less mis-deliveries. Example, the hightest suite number at this address is 230, if my mailbox numbers started at 300, there would be no problem with the address for the mailboxes.
Just an idea I thought I'd share. Now to figure out how to change my mailbox numbers when I have 1/2 of them rented???? |
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Vicki Phillips
SpeedMail
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Subject :Re:Feedback on Store Setup..
08-07-10 22:48:07
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| JanSangl |
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| What Can I Say |
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Joined: 10-30-09 11:19:24
Posts: 67
Location: Carmichael, CA |
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Forum :
Website Questions
Topic :
Feedback on Store Setup
Good job posting the photos--you're one up on me, as I haven't tried posting photos on the Forum yet!
Now that they're up, is there a way to make them bigger? I've tried clicking on them to no avail, and they're pretty small to be able to tell what I'm looking at. |
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Jan Sangl
Carmichael Box Shop |
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Subject :Re:Feedback on Store Setup..
08-07-10 11:25:03
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| Roger G |
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| Movin-up |
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Joined: 11-17-09 16:43:38
Posts: 6
Location: San Antonio, TX |
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Forum :
Website Questions
Topic :
Feedback on Store Setup
I just made a photochucket account for our store. So here are the photos..
[img]
[img]
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Roger Guerrero
Post Pack and Print |
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Subject :Re:Feedback on Store Setup..
08-07-10 11:18:32
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| Roger G |
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| Movin-up |
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Joined: 11-17-09 16:43:38
Posts: 6
Location: San Antonio, TX |
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Forum :
Website Questions
Topic :
Feedback on Store Setup
I'm good with computers but cant seem to understand this.. The uploads dont stay intact. It disappears after you attach and press upload then submit. do you know how to upload a photo? |
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Roger Guerrero
Post Pack and Print |
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Subject :Re:Feedback on Store Setup..
08-07-10 09:55:36
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| shipnstuff |
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| New Poster |
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Joined: 11-05-09 20:09:04
Posts: 2
Location: Myrtle Beach |
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Forum :
Website Questions
Topic :
Feedback on Store Setup
Finally got a chance to try and look but didn't see any link. |
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Lisa & Tim Bradford
Ship N Stuff |
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Subject :Re:Switching from Parcel to Carrier Supplied Packaging..
08-07-10 09:04:43
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| JanSangl |
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| What Can I Say |
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Joined: 10-30-09 11:19:24
Posts: 67
Location: Carmichael, CA |
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Forum :
Website Questions
Topic :
Switching from Parcel to Carrier Supplied Packaging
Hi Vic! You can also just cancel the package and start over. the customer's info will still be on the customer screen you pull up, click the box at the bottom left to view the "ship tos" for this customer only, and you're pretty much back to where you were. |
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Jan Sangl
Carmichael Box Shop |
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Subject :Switching from Parcel to Carrier Supplied Packaging..
08-07-10 08:21:14
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| 104434 |
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| New Poster |
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Joined: 11-30-09 09:38:05
Posts: 1
Location: Wilmington |
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Forum :
Website Questions
Topic :
Switching from Parcel to Carrier Supplied Packaging
Hello,
I'm fairly new at this and have a simple question.
I get frustrated as to how difficult it is to switch from a "Parcel" to a "Carrier Supplied Packaging" screen. For example, when I mistakenly use the parcel screen to get a price and then realize I'm using a FedEx Envelope and should have started in the "Carrier Supplied Packaging" screen. Is there an easier way to get there rather than hitting the "back" key several times and starting all over again?
Thanks for any advice.
Vic
Mailbox Express
Wilmington, NC |
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Subject :Feedback on Store Setup..
08-07-10 11:16:29
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| Roger G |
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| Movin-up |
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Joined: 11-17-09 16:43:38
Posts: 6
Location: San Antonio, TX |
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Forum :
Website Questions
Topic :
Feedback on Store Setup
Hello Everyone! We have been in business for 10 months now. Started from the ground up. We are still under renovations. However, currently our main concern is our store setup. I have posted a picture of our current setup. I seek advice from anyone who has insight in this matter.
Thanks and looking forward to your feedback! 
If the uploads didnt show, please let me know how to do it so I may post them. |
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Last Edited On: 08-07-10 11:16:29 By Roger G for the Reason upload pic
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Roger Guerrero
Post Pack and Print |
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Subject :Re:Re:What Shipping Packaging to Choose in PM..
08-05-10 14:42:48
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| ThomBodi |
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| Super Poster |
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Joined: 11-05-09 15:58:18
Posts: 39
Location: Fort Mill, SC |
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Forum :
Website Questions
Topic :
What Shipping Packaging to Choose in PM
ThomBodi Wrote on 08-05-10 11:32:52:
GO FIGURE?
UPDATE - "This is a known error in the UPS billing system and it will be credited on your next billing cycle." Really?
Rather than being pro-active and alerting us to their "error" by email I should waste my time and that of their agent to find out that I am in "good hands" with UPS?? |
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Tom Bodiford
Mail and More |
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Subject :Re:What Shipping Packaging to Choose in PM..
08-05-10 11:32:52
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| ThomBodi |
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| Super Poster |
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Joined: 11-05-09 15:58:18
Posts: 39
Location: Fort Mill, SC |
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Forum :
Website Questions
Topic :
What Shipping Packaging to Choose in PM
"Exact pricing" is a misnomer with the new UPS pricing structure. Not only do we have to deal with the 8oz bump, the UPS Police are at it again too!
Shipped one bank check in a #10 envelope using the small "Carrier Supplied Packaging" UPS LETTER envelope, total weight of 1.8 oz.
Today my bill showed a correction of an additional $7.27 whsl charge because UPS moved it from LETTER to PARCEL and applied a Dim weight of 12 x 9 x 1 or .06 LB - GO FIGURE? |
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Tom Bodiford
Mail and More |
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Subject :Re:FedEx Home Saturday Delivery..
08-05-10 11:08:04
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| JanSangl |
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| What Can I Say |
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Joined: 10-30-09 11:19:24
Posts: 67
Location: Carmichael, CA |
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Forum :
Website Questions
Topic :
FedEx Home Saturday Delivery
Hi Manoli! I agree with you that PM is only going to be able to show information to the level of detail that they receive from the carrier. It surely seems that the FedEx would know what zips/routes are assigned to a Home vs Ground driver, as the packages have to be sorted accordingly at the hub. I was under the impression that that level of detail is what was included in onn-line commitments. |
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Jan Sangl
Carmichael Box Shop |
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Subject :Re:What Shipping Packaging to Choose in PM..
08-05-10 10:38:07
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Subject :Re:FedEx Home Saturday Delivery..
08-05-10 10:34:26
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| maildepot |
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| Major Poster |
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Joined: 11-05-09 20:09:04
Posts: 34
Location: Riverbank, CA |
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Forum :
Website Questions
Topic :
FedEx Home Saturday Delivery
Hi Jan,
Since I was the one asking the question in the other forum I will reply here too. I have many times sent Fedex Home Delivery where the estimated delivery day shows as Saturday in postalmate, but because the destination is handled by Fedex Ground (usually rural areas) it is delivered on Monday instead. I do not blame postalmate for this because not even the Fedex reps know if a zip code has Saturday service. I'm sure postalmate is given the same information as the Fedex website (the number of business days to the destination, rather than a specific delivery date). I was hoping someone knew of a way to get this information from Fedex BEFORE the shipment is processed/picked up. I know Fedex has access to this information somewhere because when the package is picked up and scanned into their tracking system the correct delivery date shows up whether it's Saturday or Monday. |
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Manoli
Mail Depot |
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Subject :DHL Waybills..
08-05-10 10:18:33
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| jjaggers |
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| Now we're Talking |
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Joined: 12-22-09 06:56:28
Posts: 13
Location: Addison, TX |
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Forum :
PostalMate Shipping
Topic :
DHL Waybills
What is the best way to do DHL Waybills?
I know we have to fill out a waybill seperately from PM, just as we do with FedEx and UPS international shipments. But, I remember seeing somewhere that DHL had a way of doing this on-line so you could still get a printed waybill, rather than one that is handwritten.
Where do we go on DHL-USA.com to find this form? Is it just the regular "Prepare a Shipment" link? And, if so, do we need to do anything special in PM or on DHL-USA.com to avoid being double billed?
Jim
Eagle Postal @ Addison Circle
5015 Addison Cir
Addison, TX 75001
214-797-9524 (cell)
972-387-3245 (store) |
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Jim Jaggers
Eagle Postal Center 031 |
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Subject :FedEx Home Saturday Delivery..
08-05-10 09:17:20
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| JanSangl |
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| What Can I Say |
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Joined: 10-30-09 11:19:24
Posts: 67
Location: Carmichael, CA |
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Forum :
Website Questions
Topic :
FedEx Home Saturday Delivery
This came up on another board, and I just want to confirm. Does PostalMate automatically show a Saturday delivery for all shipments designated as residential, even if Saturday delivery is not available for that location, e.g., rural area zip code? I thought having online commitments enabled gave us zip code specific commitments for a service.
Thanks in advance! |
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Jan Sangl
Carmichael Box Shop |
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Subject :What Shipping Packaging to Choose in PM..
08-05-10 08:34:57
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| JanSangl |
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| What Can I Say |
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Joined: 10-30-09 11:19:24
Posts: 67
Location: Carmichael, CA |
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Forum :
Website Questions
Topic :
What Shipping Packaging to Choose in PM
I am shipping single DVDs internationally, the weight is 4.8 ozs. DHL said it is OK to put the DVD in a letter envelope (it's in a protective plastic case, hard but not brittle plastic, more like tupperware), and to use 1 lb on the waybill for weight.
I think choosing the carrier letter envelope is giving us incorrect on-screen pricing, as PM is not assuming the 1 lb. pricing since we selected "carrier envelope" and the item weighs under 5 oz.
What packaging should we select on the opening PM shipping screen to at least get in the right ballpark with pricing? I am going to be doing a lot of these, so I'd like to get the correct process down early. |
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Jan Sangl
Carmichael Box Shop |
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Subject :Re:DAZZLE..
08-04-10 18:40:10
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| JanSangl |
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| What Can I Say |
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Joined: 10-30-09 11:19:24
Posts: 67
Location: Carmichael, CA |
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Forum :
Website Questions
Topic :
DAZZLE
Hi Eric! Had to search a bit to find where I'd filed this, but Bud McEntee gets the credit for this one, I think you're just missing the "Save Current Layout" step:
In Dazzle, go to Postage Options. On the
Delivery Conf tab, select Yes for Delivery Conf and Yes for Concatenated
barcode (not the wide barcode). Close the Postage Options, and if your
barcode is off-center, re-center it. Then go to File and Open a Layout
(doesn't matter which one), and when it asks if you want to Save the current
layout before leaving, click Yes.
101070 Wrote on 08-04-10 11:55:17:
I have a problem with the labels when I use dazzle. This just started on Monday, whenever I do a package that has a delivery confirmation the bar code moves up on top of the label and the ship to is shifted to the right and almost off of the page. I adjust it back and do a reprint but it does not save it. Please help, I don't know if I missed something on the last update.
Eric Cacciacarro
Mailboxes
Gilbert, AZ 85233
480-497-5090
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Jan Sangl
Carmichael Box Shop |
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Subject :Re:Re:Not Receiving Forum Summary Emails..
08-04-10 18:29:34
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| JanSangl |
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| What Can I Say |
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Joined: 10-30-09 11:19:24
Posts: 67
Location: Carmichael, CA |
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Forum :
Website Questions
Topic :
Not Receiving Forum Summary Emails
4days with no posts on the Forum---we gotta get this party started!
Colette Wrote on 08-04-10 11:38:12:
Hi Jan,
The summary emails are only sent out if there are new posts to the group. I am not sure what the exact timing is, but the last post to the forum was on 07-31.. so I would suppose the last summary email you received on 08-01 would have included that post.
In any case, the summary emails are working fine. Thanks for paying attention
Colette
JanSangl Wrote on 08-04-10 00:20:37:
Hi Guys! The last Forum Summary email I received was on 8/1 @ 3:55 am. What happened?
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Jan Sangl
Carmichael Box Shop |
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Subject :DAZZLE..
08-04-10 11:55:17
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| 101070 |
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| Movin-up |
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Joined: 11-05-09 15:38:07
Posts: 5
Location: Gilbert |
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Forum :
Website Questions
Topic :
DAZZLE
I have a problem with the labels when I use dazzle. This just started on Monday, whenever I do a package that has a delivery confirmation the bar code moves up on top of the label and the ship to is shifted to the right and almost off of the page. I adjust it back and do a reprint but it does not save it. Please help, I don't know if I missed something on the last update.
Eric Cacciacarro
Mailboxes
Gilbert, AZ 85233
480-497-5090 |
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Eric Cacciacarro
Mail Boxes Shipping |
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Subject :Re:Not Receiving Forum Summary Emails..
08-04-10 11:38:12
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Subject :Not Receiving Forum Summary Emails..
08-04-10 00:20:37
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| JanSangl |
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| What Can I Say |
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Joined: 10-30-09 11:19:24
Posts: 67
Location: Carmichael, CA |
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Forum :
Website Questions
Topic :
Not Receiving Forum Summary Emails
Hi Guys! The last Forum Summary email I received was on 8/1 @ 3:55 am. What happened? |
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Jan Sangl
Carmichael Box Shop |
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Subject :Email Notification Message Effectiveness..
07-31-10 10:11:23
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| JanSangl |
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| What Can I Say |
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Joined: 10-30-09 11:19:24
Posts: 67
Location: Carmichael, CA |
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Forum :
Website Questions
Topic :
Email Notification Message Effectiveness
I have built a Facebook page for Carmichael Box Shop (feel free to stop by and "Like" us!), and I added a message on our shipping/delivery notifications stating, "LIKE" Carmichael Box Shop on Facebook!.
It has been a month, and I have driven zero traffic to the Facebook page.
Are there any tips for better using the message box on email notifications? Can/should I change the message to a clickable, live link to the Facebook page? In the end, I am trying to develop the Facebook page as a marketing tool---but I'm not off to a good start here! |
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Jan Sangl
Carmichael Box Shop |
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Subject :Re:Pin Pad For PC Charge & Cashmate..
07-30-10 23:09:53
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| shipnstuff |
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| New Poster |
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Joined: 11-05-09 20:09:04
Posts: 2
Location: Myrtle Beach |
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Forum :
PostalMate POS
Topic :
Pin Pad For PC Charge & Cashmate
We've never done the interface before now, but with the latest update we have had no issues. It's worked perfectly. We're on windows 7 and the latest version of pccharge. |
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Lisa & Tim Bradford
Ship N Stuff |
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Subject :PC Charge 5.9.1..
07-30-10 12:51:19
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| 101197 |
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| New Poster |
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Joined: 11-05-09 15:38:07
Posts: 1
Location: Stratham |
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Forum :
PostalMate POS
Topic :
Pin Pad For PC Charge & Cashmate
Anybody else having problems with PCC and PM POS?
In PCC 5.9.1, PM 7.7.4.2, if someone tries to make a transaction at zero amount, it will simply not settle anything after that until program is re-started.
This has left us high and dry with several hundred dollars not collected.
MSN is working on forcing thru some transactions.
Has PM fixed the interface problem with latest update? |
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Edwin V Melin
Postal Center USA |
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